A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.
From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha.
Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports.
Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues.
Within this, the key responsibilities for this position are :
Consistently offer professional, friendly and engaging service
Welcome guests to the pool and beach facilities and ensure they have a safe and enjoyable experience
Assist in the cleanliness and the daily upkeep of the area
Guard and safeguard all guests members using the pool and beach facilities
Ensure that proper pool testing has taken place prior to guests using the facility
Ensure all guests are aware of the rules of the facilities
Provide a high level of guest satisfaction and safety through effective communication
Follow departmental policies and procedures
Follow all safety and sanitation policies
Other duties as assigned
Pool and Beach
Comply with all health and safety regulations and standards for all users around the water
Check water quality and clarity throughout shift, to ensure consistency and report any defects to appropriate department and resort supervisors
Report all repair & maintenance requirements’ of water facilities and services
Legibly document relevant information in logbook
Maintain hotel’s standards, policies and procedures
Clearly communicate with proper grammar in English to the guests’ understanding both written and spoken
Set up workstation(s) with necessary supplies along with maintaining cleanliness throughout the shift
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
Ensure that equipment is properly cleaned, stored and is secure when not in use
Assist the Towel Attendants as necessary
Carry out other duties as required by management from time to time, such as but not limited to lateral service in other parts of the Sports Club or Hotel and overnight cleaning
Assist the leadership in maintaining a clean, safe and accident free environment
Perform Pools & Beach coverage tasks list
Create and develop new processes for future operations.
Be an ambassador for Anantara
Training and Development
Participate in weekly and monthly life guard training as set out by Senior Lifeguard, Supervisors or Manager.
Keep a log book of all trainings
Participate in recertification’s every 2 years
Participate in ad hoc on-the-job individual and team trainings as needed, which is aimed to ensure that all team members have the adequate job and product knowledge
Report to Senior Lifeguard to rectify any lack in knowledge immediately
Have sound knowledge of the hotel’s fire safety procedure
Successfully complete the training and certification process
Ability to maintain confidentiality of all guest information and pertinent hotel data
Ensure that all communication with members, guests and colleagues is complete, accurate, engaging and positive
Attend designated meetings, daily line-ups and communicate all challenges and successes with the rest of the team
Co-ordinate Lateral service throughout the Recreation.
Promptly, accurately and consistently report all guest incidents and how they were solved
Perform all tasks as detailed in daily task list and check list
Full understanding of the Recreation’s Activities and events
Follow maintenance program and cleaning schedule
Participate in work related project teams
With Lifeguard Certification and with 2 to 5 years of experience in the same field
With good English communication skills
With pleasing personality
Ability to handle pressure at work
Ability to multi-task
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