Destination Coordinator Doha Qatar
Move One Inc
Doha, QA
منذ 5 يوم
source : HireeJobsGulf

Destination Coordinator Doha Qatar Position Purpose Move One Destination Coordinator is the primary point of accountability for Move One s Relocation Management Company clients RMCs and local clients regarding destination services in their assigned location and for assigned account in accordance to client s alignment Responsible for supporting Destination Consultants in their duties with guidance updates and servicerelated information as well as responsible for cost review and management Responsibilities Duties Functions Tasks Confirming receipt of service initiations with Clients RMCs within one business day Opening a new job in the system for all initiations within one business day unless it has been done by confirm billing details and service and fees with service initiation if not specified by SLA Ensuring that all online systems forms and procedures are completed as per the relevant RMCs SLA Achieve a minimum of 95 satisfaction rate from all assignees via customer evaluation reports Manage a caseload of between 60 90 active cases depending on experience Making initial contact to any new assignee to their destination within one business day of initiation Inform assignee and queries will be responded to within 4 working hours Assigning the newly initiated service to one of the local Destination Consultants and briefing Destination Consultant on important service details Explaining to the assignee Move One s relationship to their employer and or the RMC confirming the service to be provided sending needs questionnaires asking about critical elements of the relocation as providing clear and timely updates and service reports to Move One clients and RMCs Following up with the Assignee at the midway point of the service to provide an opportunity for the immediately informing the Move One client RMC of any servicerelated complaints issues or challenges as well as to Regional Operations Manager of any service issues Immediately notifying Regional Operations Manager of any service issues or escalations Collecting feedback on the vendors and reporting to the Regional Operations Manager of any service issues arising from those feedback reports Ensuring that Destination templates information in the system and on Move One website is always up to date Confirming that all required documents are uploaded in accordance to document naming protocol Ensuring that all services are invoiced within the shortest possible time after the service is completed and sending an accurate invoice to the client RMC within 5 working days of service Monitoring the Destination Consultant s reporting in the system Skills University degree preferable or equivalent Service industry work experience Strong PC skills English language advanced level Sophisticated manner ability to relate to people clients and staff at all levels Strong service inclination and customer orientation Knowledge of expat residential areas and properties Ability to communicate clearly concisely and with confidence verbally and in writing Excellent listening skills Job Location Doha Qatar Job Role Other Years of Experience Min 3

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