IT Service Manager
Tekinroads Consulting
Doha
منذ 10 ساعات
source : ExploreJobs
  • DohaLead the design, implementation, and improvement of service ownership and a service taxonomy, service level management, the service catalogue and service portfolio managementOversee ITIL service operations and transitions activities, including incident management, problem management, request management, knowledge management, change management, and configuration managementHelp articulate and execute a strategy for service Management-related communicationsEnable continual service improvement through the effective use of-metrics in support of key performance indicators and critical success factor used to manage service-deliveryIT Service Management Tools and, Reporting, including the analysis, implementation, and system administration of enterprise ITSM tools understanding and effective use of key performance indicators for managing Services delivery;
  • and the design and provisioning of self-service, ad-hoc, and standardized reports for management support, and operational and strategic planning Act as a guide and mentor for QU information technology staff in the "understanding and application of lTSM processesJob Type : Full-timeExperience : Information Technology : 6 years (Preferred)Location : Doha (Required)Work Remotely : Temporarily due to COVID-19

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