Job Description : Job Purpose :
Job Purpose :
Develops new prospects and corresponds with existing customers to increase sales.
Responsible to meet sales targets, ensure customer satisfaction and coordinate payments with customers.
Responsible for the implementation of procedures according to GM Dealer Standards.
Job Scope :
Deals internally with all Auto Group section.
Deals externally with customers.
Sales and Administration :
Receives customers and assists them courteously. Consults and understands customer needs.
Answers customers’ questions on the phone and introduces or refer callers to the appropriate person.
Ensures customer awareness of all products available.
Sells additional products, services and repair work in a professional manner.
Resolves complaints with sensitivity and involve others when needed.
Calculates cost allowances, fees, taxes and down payments to arrive at a price of the vehicle.
Completes sales contracts that meet customer needs.
Ensures that details of all vehicle transactions are accurately and completely documented and registered.
Follow order-to-delivery process to ensure customer satisfaction.
Conducts all transactions according so that all cash, checks and charges are accounted for.
Customer Service and Marketing :
Responsible for after sales support to ensure customer satisfaction.
Addresses customer hesitation and assistance.
Ensures awareness of and monitors customer satisfaction.
Business Development :
Collaborates in establishing a method for ensuring that all vehicle buyers / users are introduced to After Sales Department (ASC / CRM).
Responsible for maximizing sales through customer relations and set sales targets for sales team.
Provides feedback and ensures continuous growth.
Minimum Qualifications :
Fluent in Arabic and English
Good oral and written communication
Skills Desired : Computer literate
Years of Experience Desired :
A minimum of 1 - 2 years experience in an automotive industry
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