customer service representative
MILAHA
Qatar,Doha,Doha
منذ 1 يوم
source : drjobs.ae
  • Respond to all requests forquotations from internal parties within 24 hours from initial
  • receipt and provide reports to the Supervisor Customer Relationship.

  • Respond promptly tothe problems of the customer related to the service provided tothem.
  • Monitor the shipments on a dailybasis, deal with any issues that may have occurred (like any lostshipments, SOB status, Shipment status, Container loading andpositioning, Quoting).
  • Liaise with alloverseas agents ,major shipping lines and airlines in procuring thebest rates as per the customer’s requriements.
  • Maintain records of interactions / shipments withthe customers in an orderly manner.
  • Participate in the business activities for the company incooperation with the Business
  • development team andother relevant departments to ensure proper coordination oforders

    or customer’s requirements is highlymaintained.

  • Coordinate with the operationdepartment to find solutions and resolve matters in relation
  • to customer’s queries.

  • Ensure a high level of customer satisfaction and maintaina closedcontact with all customers including follow up onconcerns or other issues.
  • Assist A / Rcollections and support team members when needed.
  • Perform other job-related duties asassigned.
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