Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for.
From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide.
From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.
With us you will :
Generate revenue and overachieve sales targets for ecommerce channels,
Manage product categories and services offered to customers through digital channels,
Monitor competition actions and prices, sales trends and make sure Vodafone offer is Up-to-date and competitive,
Plan, run and manage digital offers, promotions and campaigns to meet given sales targets,
Work closely and maintain relationship with main tech vendors like Apple, Samsung, Google to get their support in new products launches, promotions and campaigns,
Build long-lasting ecommerce partnerships to expand offer and customer reach,
Coordinate with brand team the editorial plans on all social platforms and consistency of ecommerce communication across all digital channels (website, app etc.),
Coordinate work with UI / UX team & web developers to ensure best experience for customers using ecommerce channels,
Work closely with terminals and operations teams on forecasting to assure uninterrupted orders delivery to customers,
Provide analysis and reports on metrics such as daily / weekly / monthly sales by product, category, campaign, channel etc.