The Role :
As a Design Studio Specialist, you will deliver exceptional levels of Customer Service to guests across all categories of product;
from initial contact, through design consultation and estimate creation, to sales closure. You will lead the Store "Ground Game" by executing high quality design consultations in the guest’s home / place of business.
Additionally, you will take responsibility for mentoring Associates on how to build and maintain client relationships, as well as how to engage in active selling, Clienteling and creating design plans.
Other responsibilities include (but are not limited to) :
Driving add-on sales of accessory products
Actively collaborating with Management and Associate colleagues in Store, Head Office and other HFD Brands to optimise selling opportunities
Presenting compelling and professional decorating plans, communicating what is relevant and meaningful to the customer utilising Mood Boards / Space Plans / and in-store collateral
Identifying, developing and driving business sales opportunities and overall business
Establishing and developing selling opportunities which arise from the "Designer" and "New Movers" programmes
Saving the Sale" where quality or availability issues arise
Building Guest database and fostering Guest relationships while identifying key individuals, groups and organisations that present commercial opportunities
Delivering excellent service during VIP and In-Store promotional events
Maintaining accurate records of sales / returns log and ensuring approval to LOA is logged on weekly basis
Attending product knowledge / selling skills development activities, and taking proactive ownership of PDP to maintain high level of selling skills.
Qualifications & Requirements :
You will have / be :
At least 2 years' retail visual merchandising experience
Good planning and organisational skills
Experience of providing a product presentation and consultation at the customers home
CAD experience would be advantageous but not a necessity.