QR19970 - Service Excellence Learning Specialist Qatar Airways Doha Organisation : Qatar Airways Job Function : Human Resources Division : Human Resources (Division) Employment Type : Full Time -
Permanent City : Middle East Qatar Doha Last date of application : 24-Jan-2019 Qatar Airways Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About role : : Responsible for developing and facilitating group training and instructional program covering a wide range of behavioural, process, systems, policies and procedures related specifically to Ground Services with an agreed training plan.
The role ensures that people are equipped with the required Knowledge, behaviour and skills to support the business in achieving its objectives.
Operational Design and develop training materials based on best practice Learning and Development methodology and Integrate technology based learning to cater to the needs of the business.
Facilitate training programmes to a world class standard, using adult learning and learner focused techniques to create a healthy learning environment Utilise coaching techniques to improve employee performance.
Support the management in developing skills to ensure employees mature and adapt in an ever changing business environment Evaluate, revise, amend and update training programs based on the revisions from Ground Services Manuals to adapt to the changes that occur in the work environment on a regular basis.
Implement effective and efficient learning interventions by aligning to the 70 : 20 : 10 principles to make the programmes more business relevant Immerse into the business to understand the new processes, provide feedback and recommendations to the business leaders.
Monitor training records and ensure that all records have been registered on the Learning Management system and is up to date.
Deliver the Train the Trainer program for Altea Customer Management to facilitate local training to the Ground Handling and Qatar Airways employees across the network.
Create flights for Altea Customer Management for trained trainers to facilitate the training programs that will help stations handle flights confidently.
Support the management in developing skills to ensure employees adapt to a dynamic business environment.
Perform other department duties related to his / her position as directed by the Head of the Department Assist in the Qatar Nationalization project to train and develop employees according to the company standards.
About You : Management & Leadership Train and develop other employees, to ensure succession planning is in place. Demonstrate initiative, a can do’ attitude and a passion for learning Create solid professional relationship with management at all levels within the business Act as an ambassador for Talent Development by forging and maintaining positive relationship with internal and external customers Personal Development Take responsibility for own ongoing personal development and growth of expertise.
Keep abreast with any market trends and developments Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
Train Qatari staff in various duties as per business requirements Complete all compliance based training within the specified deadline provided Skills crucial to success in this role : : Qualifications : Essential Relevant College or University qualification to min Bachelor's level A formal accreditation in training required from IATA or equivalent Previous Experience : Essential Minimum 5 years relevant experience Aviation experience, minimum of 3 years’ experience in aviation training Training delivery on hospitality and customer services Subject matter expertise in Ground Services Preferred Experience on systems check Job Specific Skills : Essential Well-
developed interpersonal skills Training delivery methodologies Command of English language Training package design Sound knowledge of MS word and PowerPoint Preferred Coaching skills Note : you will be required to attach the following : 1.
Copy of Passport 3.
Copy of Highest Educational Certificate