Contact Center Manager
Key Resources - Qatar
منذ 6 يوم
source : Waytogulf

Company profile

Key Resources is a Qatari owned, established in 1994 and trading within Qatar, the GCC and Internationally. Our expertise involves us in the recruitment of local and international personnel, providing staff to the professional business sector on a permanent basis.

Over the years we have earned an enviable reputation for the supply of staff to the following core market sectors; banking, construction, engineering, accountancy, IT, marketing, finance & administration and hospitality.

We offer a dedicated, confidential, and professional approach to servicing the recruitment needs of our clients and can offer different levels of search from the traditional database searches through to executive search and selection.

Job description

Ensure compliance to company objectives of customer satisfaction.

Provide input in retail banking strategy to maximize profits by both inbound and outbound customer service and sales efforts.

To support alternative channel operation with he delivery of SLAs.

Design and implement tactics for contact centre outbound teams to carry out maximum sales for all products and services.

Monitor daily and weekly sales patterns and ascertain weak links.

Ensure monthly and quarterly sales targets are met and requisite revenue is generated.

Track all sales initiatives closely like cross-selling, referrals to close all gaps.


Educated to degree level in Business Management (CRM / Operations / Sales and Marketing) or related field.

Experience in banking with preferably 3-4 years in a (banking) call center in a supervisory role.

MS Office proficient

Preferably bilingual in spoken Arabic and English.

Ability to multitask and should be multifaceted

Strong motivating and leadership quality skills

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