IT Support Officer
Power International Holding
Doha - Qatar
منذ 1 دقيقة
source : HireeJobsGulf

Job Summary Diagnoses resolves and documents hardware and software problems timely and accurately Maintains the stable operation of the inhouse On Site computer systems which includes installing configuring troubleshooting and maintaining hardware and software and provide end user support where required Job Roles Responsibilities Principal Accountabilities Assists user in diagnosing and resolving issue related to hard ware and software and other related IT concerns such as configuration and installation of server Additional Job Roles Responsibilities Assists user in diagnosing resolving and documenting hardware and software problems timely and accurately Achieves internal SLA s for support Perform system backups and recovery on timely basis Performs onsite analyze diagnosis and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions including offsite repairs Assists with Server installations and setups as well as resolution of server end problems Assists with the administration of Client end Installations Assists in network connectivity troubleshooting and firewall maintenance Installs Complex Software for Desktop Management This includes Asset Management Antivirus and Spam filtering software Desktop Maintenance Configures and installs personal computer software packages software upgrades PC Support Operating System upgrades and maintenance Identifies and corrects operational problems on employee computers systems Update tickets using Service Desk application based on the SLA and SOP Job Knowledge Knowledge and ability to troubleshoot hardware and software Knowledge of Hardware software configuration maintenance procedure etc Knowledge of techniques use in applications Knowledge of the office procedure Knowledge of computer applications and software processing Job Skills Skills in written and oral communication Skills in performing effectively in environment with frequent workload changes Skills in giving full attention to details and to understand the points being made asking questions as appropriate Skills in completing assignments accurately Skills in customer service orientation Skills in understanding the organization goals and objective Job Experience Total

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