Maintaining a positive,empathetic and professional attitude toward riders / drivers at alltimes.
Responsible promptly to ridersinquiries through chats / calls.
Communicatingwith riders / drivers through various channels.
Acknowledging and resolving riders / driverscomplaints.
Having technical knowledge aboutlogistics so that you can answer questions.
Processing orders, forms, applications and requests on areal-time basis.
Keeping records of customerinteraction, transactions, comments and complaints.
Maintain financial accounts of riders by processingcustomer adjustments.
Communicating andcoordinating with colleagues as necessary.
Ensure rider satisfaction and provide professionalcustomer support.
Build sustainablerelationships of trust through open and interactive communicationwith vendors and customers.
Resolve customercomplaints via phone, email, mail and social media.