Ensure that LQA results are above 85%.
Check in the arriving guest andcheck out the departing guests in a friendly and caring manneraccording to the Kempinski and Leading Quality Assurance (LQA)standards.
Upon check in,register guest and assign rooms. Accommodate special requestswhenever possible. If needed, assist guests in completing theregistration cards.
Use suggestive selling techniques to sell roomsand to promote other services of the hotel. Verify theguest’s method of payment and follow establishedcredit-checking procedures or refer cash handling payment tocashiers.
Upon departureof guests, process the guest check out procedures. Inquire for lastminute charges. Receive payment from guests.
Settle the guestaccount and give copy of the invoice.
Handle all front officecashiers’ transactions such as posting charges to guestsand exchanging foreign currency according to the procedures.
At theend of shift, balance their cash float.
Answer all guest requests andquestions in a friendly and caring manner, whether by telephone orin person, provide / receive information and takes appropriateactions or refer the matters to the relevant persons to handle.
Itmay be and not inclusive of issuing a safe deposit box, handlingmessages or dealing with a complaints.
Coordinate room status updates withthe housekeeping department by notifying them of late check-outs,early check-ins and special requests.
Keep themselves informed of productand service knowledge as well as the hotel daily and meetingactivities.