Head of Brokerage
ManpowerGroup Middle East
منذ 2 يوم
source : MNC Jobs Gulf

Job Description

Key AccountabilitiesOversee deals execution for and on customers' behalf properly in a timely manner, and as per customers' instruction

Manage the daily interactions with clients and brokerage business stakeholders

Influence & Build customer loyalty and service standards Assist business support teams in resolving customer complains in a timely fashion

Ensure external performance delivery standards agreed by senior management are adhered by the unit

Monitor team performance in meeting delivery standards and build culture of high performance

Evaluate the work processes of multiple teams under his her control and identifies process improvement opportunities

Communicate with external parties stakeholders regulators outside the company as and when neededOther AccountabilitiesWork with business development & Operation teams to continue automating and digitizing client on-boarding and trade execution through conducting periodic end-to-end process reviewsEnsure the team understands and follows the Standard Operating Procedures and PoliciesEnsure compliance with Internal Audit, External Audit and Compliance Audit Corrective actions to be taken with the time frame to ensure speedy closure of open itemsIdentify and drive key business drivers for own area of responsibilityPerform analysis, identify trends and make recommendations to build customer base and market shareManage the daily interaction with customers & any matters related to updating client filesrecords for any missing or expired documents

Skills Required

SkillsBachelor degree in Finance or equivalent.12 †15 years’ relevant experience in Financial services ( Banks Brokerage Companies) ideally at least 5 years as a Trading Manager or similar.

CompetenciesBudgets / Cost ControlCommunicationInterpersona

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