DohaJob detailsTo provide Ashghal customers with a world class service through consistently providing high standards of care throughout their interaction with the customer.
The Public Relations Representative (Receptionist) will be responsible for greeting, interacting & assisting customers face-to-face to assist them with issues, queries and applications.
Principal AccountabilitiesEnquiries : Ensure that the reception desk is staffed at all times between 07 : 00 and 16.00 Sunday to Thursday Welcome all visitors who attend the reception area and manage the nature of their visit Manage all visitors to the reception area liaising with all internal departments managing the arrival of their guests / customers.
Manage and issue visitor passes for all customers who have been processed Where a visitor is identified as a customer service center customer direct to the customer service team for assistance.
All visitors to be welcomed immediately and dealt with appropriately. Post : Manage distribution of all mail to the office first thing in the morning, date stamp and distribute as appropriate.
Faxes : Responsible for all faxes received in the customer service center. Distribute faxes within 10 minutes of receiving logging and maintain a signature log for receipt of all faxes.
Ensure sufficient fax paper in machines at all times (if appropriate). Office organization / administration Ensure that the reception area is kept clean and tidy.
Ensure the Meeting Room is kept tidy. Manage bookings for reception meeting room Ensure that the business suite is functional and kept clean and tidy at all times Ensure that all reception equipment is working and switched on every morning and switched off every evening including and not limited to the queuing machines, business suite, printer, copier and scanners, vending machines and LCD screens etc.
Order relevant stationery through company supplier when required.(if appropriate) To be aware of departmental Health and Safety policy and report any potential breaches to Head of Department.
Regularly inspect toilets and ensure that they are being maintained can cleaned To maintain visitors book. Manage and issue visitor passes for all identified customers.