Be aware of the hotel emergency, fire and safety procedures
Keep the work environment clean, neat and clear of potential hazards.
The safety and security of guests and employees are of vital importance
Active listening and follow up so that you are up to speed on the days guests and hotel happenings
Writing down advice and actions in logs and traces so that there is continuity in our service across the day and night
A focus on super-fast service, balanced with accuracy and awareness of both safety & security
Outstanding personal presentation
Reports to duty punctually wearing complete uniform including the name batch
Attends daily briefing to gather the relevant information and adhere grooming standards
Guest communication including greeting and farewell, pickup and delivery of the guest laundry
Systematic work routines which maintain the work flow and enable the department to delivery on time to all departments and guests
Documentation and process guests request for laundry, dry-cleaning and pressing of garments, hotel uniforms and designated management garments in accordance with departments specifications
Close following of instructions and checklists to maintain inventory counts and separation of tagged laundry.
Separate soiled linen (bed, terry, F&B linen) bundle and document amount of each bundle according to departmental standard
Operate all laundry machines and add designated chemicals in accordance with specified amounts, timings and temperatures for the particular articles to be washed or dry-cleaned
Effective batch processing of laundry including identification of any linen requiring additional or supplementary treatments.
Close following of stationery standards and training provided concerning hygiene, bacteria controls and safe work
Careful attention to linen quality, especially for use in C&B and F&B and especially for rooms linen
Close control of inventory to reduce inventory loss from miss-use or pilfering. Effective completion of documentation and linen counts
Fast and effective handling of guest laundry request including proper tagging and completion of job lots matching order placed.
Knowledge of cleaning chemicals including safe use, personal protection, quality, application, sequence and effectiveness.
Remove all debris on floors beginning and end of each shift especially the chemical dispenser and behind all the equipment’s
Contribution to a happy work place atmosphere through a sharing of task, especially the harder tasks.
Understanding the company’s objectives and standards, processes and plans
Understanding the values and culture of the company and how they influence what we do
An approach to work which outs the customer center-stage and emphasizes personal responsibility for the team’s results
Active achievement of the customers’ expectations and performance targets of the department
Actions to go the extra mile and deliver exceptional customer service, not just the minimum acceptable
A warm & friendly approach to other team members and a positive sharing of workloads, skills & knowledge
Interest in a customer comments and complaints and action on the feedback provided by the team leaders
Awareness of costs and cost control (e.g. control of waste) and awareness of budget targets for the department
Following standards explained : and careful work to ensure safety & accuracy at all times
Attention to detail and self-checking of quality to speed up service delivery Security awareness and safe keeping of all valuables trusted in your care (money, keys passwords, equipment)
Consistent performance across a shift and excellent presentation & attitude throughout the day
Work which protects your safety & the safety of all those around you, a responsible attitude to safety advice
Willingness to learn new things and to develop new skills to improve work performance and flexibility
Willingness to accept positive criticism in an open and friendly way and to raise issues and challenges with confidence
Responsible for ensuring tidiness & cleanliness his area of responsibility
Work within all pre-set budgetary limits
Organization : Kempinski Hotels
Schedule : Full-time
Job Number : 200001PC
Job Level : Staff