Call Centre Executive
Al Futtaim
Doha, Qatar
2d ago
source :
  • Make announcements in English andArabic and pages the relevant person the visitor or co-workersasked to see
  • Operates the switchboard in aprofessional manner
  • Attends the calls andqueries promptly and courteously.
  • Operates thestore paging and music system
  • Ensuresawareness of all emergencies and evacuation procedures and listcodes
  • Deals with internal operatorissues
  • Handles routine customer complaintpromptly and courteously
  • Briefs the DutyManager on complaints that require management assistance
  • Ensures all customers queries are attended to in aprofessional manner
  • Compiles and supports FAQdetails for ease of use
  • Improving customerservice in the store and answering customers queries
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