Customer Experience - Customer Services Agent (German and French Speakers)
Qatar Duty Free
Doha, Qatar
منذ 2 يوم

About the role

We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar.

As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction.

Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-issuance of tickets, and processing of refunds.

In addition, you will support E-commerce and Frequent Flyer Program activities.

The successful candidate will have :

  • Professional training based on Amadeus system, Qatar Airways products and policies with coaching period provided by our Subject Matter Experts
  • A fast-paced, dynamic and engaging work environment
  • Be part of an extraordinary story

    Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

    You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

    You have the chance to be a part of our future, and build the life you want while being part of an international community.

    Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

    Together, everything is possible.

    About you

    The successful candidate must have the following qualifications :

  • High School Qualification with 1 year of customer service experience
  • Having completed IATA or airline Basic Tariff course is preferred.
  • Excellent written and spoken English
  • Bilingual fluent in English and in any of the following languages German or French or Portuguese
  • Interactive, customer service oriented with warm, cheerful and expressive personality.
  • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
  • Flexible to work on shifts.
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