Terminal Operations Manager (Qatari National)
Qatar Airways
Doha, Qatar
منذ 3 يوم

Hamad International Airport

Hamad International Airport (HIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24 / 7 and located just five km from Doha's city centre, the airport is used by more than 35 regional and international airlines.

It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers.

About Your Job : :

As Terminal Operations Manager you will be managing all Terminal Operation functions related to day-to-day operations and contributes to operations work streams within Terminal Operations and engage with the respective stakeholders on duty accordingly.

Ensure all Duty Managers read and understand the Operational Work Instructions and constantly assesses the Team to ensure continuous improvement.

Monitor their attendance on shift and presence during operational challenges. Maintain discipline and provide mentoring to encourage the following of industry best practice at all times.

This role is a shift duty function of 24 / 7, that In-charge and accountable for the delivery all services and processing touch points with major focus on passengers experience.


  • Responsible in overseeing and ensuring that all customer flow touch points that are related to the customers journey through the terminal, run in a smooth operational manner, resulting in excellent passenger experience with the management of the assigned Terminal Duty Managers on shift.
  • Implement creative approaches to problems and challenges to maintain excellence in all operational areas while ensuring deployment plans and processes are mapped for operational projects assigned to stakeholders.
  • Evaluating and approving Minor / Major and current works with NDIA / HIA and other contractors within the Terminal complex in coordination with AOCC (Airport Operation Control Centre), other HIA departments, airport stakeholders / Government agencies with technical processes and policies.
  • Closely monitors the daily Terminal and Landside Operations to ensure a smooth coverage of TDM and supervisors is maintained in all areas and respond to ad hoc operational issues and requirements with appropriate mitigating actions.
  • About You : : Essential :

    Essential :

  • Relevant College or University qualification to min Bachelor's level
  • Minimum 7 years relevant experience
  • Good knowledge of Airport operational processes, systems and procedures
  • Senior Leadership experience with significant Airport operational exposure
  • Work experience at airports / airlines either working for the airport or as a consultant on a similar role

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