Job Summary :
Troubleshoot and resolve technical problems or issuesrelated to computer software and systems.
Provide technical guidance and recommendations to resolvebusiness problems. Analyze, recommend, and implement processimprovements.
Enter commands and activatecontrols on computer and peripheral equipment to integrate andoperate equipment.
Troubleshoot, modify,support, manage, and maintain applications programs and useraccounts. Maintain records of daily data communicationtransactions, problems and remedial actions taken, or installationactivities.
Train or instruct users in theproper use of hardware or software.
Manage andcoordinate planning, design, operations, maintenance, and resourceallocation of telecommunications activities, includingclient / server support and strategic and tactical planning.
Consultwith and advise others on administrative policies and procedures,technical problems, priorities, and methods related totelecommunications.