Service Delivery Manager
منذ 5 يوم
source : tanqeeb

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries.

Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry.

With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market.

Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Service Delivery Head Job Description

  • Creating, defining and maintaining a service framework
  • Creating or validating the solution part and managing upsell proposals
  • Hand over projects and transitions to BAU
  • Manage te service improvement
  • Acceptance review with project manager
  • Supervision of on boarding’s
  • Primary contact for the service related components to customers
  • Responsible for SLA’s
  • Key Responsibilities

  • Develop the teams (internal teams, subcontractors and others security partners) to achieve the service quality and cost competitivity
  • Deliver the service and expected quality to Atos and its customers as per SLA’s set in the contract.
  • Manage the Atos P&L
  • Manage the cash for perimeter
  • Manage the day-to-day relationship with stakeholders
  • Support the Country Head to develop the partnership with Client through defining and executing a successful strategy
  • Key Requirements

  • Proven experience as program director
  • Excellent leadership skills
  • able to set a vision communicate it clearly motivate people organize efficiently complex team work self-confidence

  • Customer mindset
  • Capability to listen, understand and perceive customers’ expectations and needs Communicate efficiently and with confidence to customer Negotiate when appropriate to build and maintain a balanced relationship with the customer

  • Service delivery
  • Capability to set and operate a service organization for reliable and repeatable performances (people management, key performance indicators, operating mechanisms, quality control, )

  • Business development
  • Ability to mobilize the Organization and in particular the Sales and Presales Team to detect, qualify, design solutions and win new contracts

  • P&L and cash management
  • Ability to deliver the performances expected by the Company

  • Excellent written and verbal communication skills in English
  • Solid organizational skills including attention to detail and multitasking skills
  • Detailed Responsibilities

  • Coordinate internal resources and third parties / vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties / vendors
  • Create and maintain comprehensive project documentation
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
  • Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
  • Track project performance, specifically to analyse the successful completion of short and long-term goals
  • Meet budgetary objectives and make adjustments to project constraints based on financial analysis
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Your Application

    If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

    Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

    We are committed to making reasonable adjustments to the applications process for people with disabilities

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