Front Office Agent
Qatar Recruitment
Doha
منذ 3 يوم
source : ExploreJobs

DohaCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties.

From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job DescriptionAnticipate guest needs, and handle guest inquiries in a helpful and attentive manner.Knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.

Responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of TIVOLI at all times.

Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their TIVOLI experience.

Develop a close and harmonious working relationship with all hotel departments,Attend hotel events, daily shift briefings and training to improve professional skills.

  • QualificationsA strong focus on customer servicePrior experience in hotel front office operations is preferredExcellent communication skills;
  • fluency in English is requiredBe able to work shifts, weekends and public holidaysComputer skills in Ms Office; experience with OPERA system and current Property Management Systems (PMS) is preferredAdditional Informationnull

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