OVERALL OBJECTIVE / PURPOSE OF THE ROLE :
To work within the Client’s property team and manage the delivery of facilities management and soft operational services at buildings covering management, operations, planned maintenance, service issues, facility services and emergency call out procedures that ensure an efficient, safe and cost-
effective facility in accordance with the clients requirements and the service contract.
KEY RESPONSIBILITIES / ACCOUNTABILITIES :
Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
Ensuring customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
Delivery of continuous operations improvement in facilities direction and management process.
Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
Ensure structures support peaks and troughs in workload, and disaster recovery.
Deliver support services, demonstrating value for money.
Assure team adherence to incident management, escalation and notification procedure and delivery prompt problem resolution.
Manage maintenance / service contracts and monitor contractor’s performance.
Plan and implement environmental & energy efficiency initiatives.
Drive quality standards from the internal team and sub-contractors.
KEY OUTPUT :
Ensure customer satisfaction and provide customer interface for facilities & non-technical problem issues.
Requires a good understanding of how the products in the product line / functional operations collectively interrelate to contribute to providing the right solution to the client / business.
Working with other Operational management to ensure the collaborative development of the business, effective team working, and support to colleagues
Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-
hoc reporting and other publications, as appropriate
RELEVANT EXPERIENCE / MEMBERSHIP / QUALIFICATION :
More than 5 years’ experience managing comparable operations in GCC region
Experience and good working knowledge of soft services including housekeeping, pest control, landscaping, waste management etc.
Degree holder in relevant subjects
Professional membership such as IFMA, BIFM, BICs
OTHER SKILLS REQUIRED :
Excellent communications, both verbal and written in Arabic & English
Interpersonal & Proactive
Hold others accountable for their actions
Use open probing and reflective questions and good analytical skills, problem solving and presentation skills.
Teamwork and Leadership. Ability to plan, organise and supervise teams and be decisive when required.
Good working knowledge of soft services (housekeeping, pest control, waste management etc.) ideally within schools or similar
Highly self-motivated and able to work under own initiative.
Good knowledge of quality, health, safety and environmental management systems and regulations.