DohaFull-time, PermanentRequired Skills· Should have minimum 2 years’ ERP support experience.· Good Communication Skills in English· Ability to provide front-line primary technical support to end users on various technical issues and problems related to software and peripherals and help customers work through technical difficulties.
Basic HTML & PHP will be an advantageResponsibilities· Responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA.
Manage incoming calls to the Support desk via telephone and e-mail / IM, ensuring courteous, timely, and effective resolution to End Users issues.
Maintain relationship with Technical Team and Clients· Perform as a member of an application support team for ERP systems users throughout the organization and its partners.
Work with ERP systems users and management to determine appropriate system configuration and setup.· Assist with testing new releases of ERP systems.
Create documentation and procedures guidelines for ERP systems users.· Thoroughly understand ERP business practices and procedures· Analyze and troubleshoot ERP system issues reported by end users.
Job Types : Full-time, PermanentSalary : QAR0.00 / monthExperience : ERP Support : 2 years (Required)Location : Doha (Required)Work Remotely : Temporarily due to COVID-19