Knowledge and Experience
Minimum Diploma holder or equivalent.
Previous experience in Opera Property Management system is an asset.
Understanding of Revenue Management metrics.
Knowledge of and experience in relevant software applications - spreadsheets, word processing and database management.
Minimum 3 years of relevant experience in the luxury hotel industry.
Strong interpersonal skills with ability to communicate with all levels of employees.
Can use sensitivity and discretion in supporting guest / colleague needs.
Able to confidently resolve problems and make decisions.
Strikes to constantly improve guest service experience.
Service oriented with an eye for details.
Ability to work effectively and contribute to the team.
Displays initiative and creativity.
Ability to work under pressure.
Solid knowledge on PABX management and VOIP including international and conference telephone dialing procedures and protocol.
Ensures security and confidentiality of guest and hotel information.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms.
As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.