Guest Relations Supervisor
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha Qatar
منذ 6 يوم
source : HireeJobsGulf

Job Number 22149448 Job Category Rooms Guest Services Operations Location The Westin Doha Hotel Spa Salwa Road Doha Qatar Qatar VIEW ON MAP Schedule FullTime Located Remotely N Relocation N Position Type NonManagement POSITION SUMMARY Process all guest checkins verifying guest identity form of payment assigning room and activating issuing room key Set up accurate accounts for each guest according to their requirements Enter Marriott Rewards information Ensure rates match market codes document exceptions Secure payment prior to issuing room key verify adjust billing Compile and review daily reports logs contingency lists Complete cashier and closing reports Supply guests with directions and property information Accommodate guest requests contacting appropriate staff if necessary Follow up to ensure requests have been met Process all payment types vouchers paidouts and charges Balance and drop receipts Count and secure bank at beginning and end of shift Obtain manual authorizations and follow all Accounting procedures Notify Loss Prevention Security of any guest reports of theft Assist management in training evaluating counseling motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process Develop maintain positive working relationships support team to reach common goals listen and respond appropriately to employee concerns Follow company policies and procedures report accidents injuries and unsafe work conditions to manager complete safety training and certifications ensure personal appearance is clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge guests anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Ensure adherence to quality standards Enter and locate information using computers POS systems Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Westin we are committed to empowering the wellbeing of our guests by providing a refreshing environment thoughtful amenities and revitalizing programming to help ensure that they leave feeling better than when they arrived We recognize that travel can be disruptive to our guests wellbeing and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road Everything we do is designed to help guests be at their best and they appreciate our supportive attitude anticipatory service and extensive knowledge on how to best assist them throughout their stay We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand If you re someone who has is positive adaptable and intuitive and has a genuine interest in the wellbeing of others around you we invite you to discover how at Westin together we can rise

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