Assistant Manager (Lady)
KAAFE Chocolatier
Doha
منذ 3 يوم
source : ExploreJobs

DUTIES AND RESPONSIBILITIES : Effective resource planning for customer serviceEnsure regular training of store staff on all aspects of customer service, product knowledge and selling skillsImplements a high standard of customer focus within the storeRegularly assesses customer service standards within storeCreate seamless customer service orientation among store employees by ensuring timely and efficient customer serviceEnsure customer needs are met and complaints / queries are resolved in a timely mannerAssess mystery shopping feedback and prepare action plan for improvement Sales and Commercial ProfitAchieve the revenue targets for the storeActively seeks ways to achieve or exceed shop sales targetsMonitor and control expenses (overtime, local, stock and consumables) through efficient store operationsInterpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areasMonitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff Shop Keeping and Store StandardsEnsure accurate stock merchandise and management (stock ageing, stock loss, space management) within the storeOversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customerorders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedbackOversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunitiesMonitor and handle customer complaints and take corrective action in line with Company policyExecute price revisions within the storeMaintain a high level of store health and security for company assets, cash, stock and customer propertyEnsure seasonal peaks, important trading / promotional events are taken account of when preparing forecasts and staff rostersJob Types : Full-time, PermanentSalary : QAR5,000.

00 - QAR5,500.00 per monthExperience : Retail Management : 3 years (Preferred)retail sales : 3 years (Preferred)Location : Doha (Preferred)Work Remotely : No

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