Technology Services Lead Engineer
Qatar Airways
منذ 1 يوم
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Key accountabilities include :

  • Monitor alerts pertaining to HIA & DIA IT infrastructure and provides 1st level technical support.
  • Monitor SOC (Security Operation Centre) alerts and escalate to concerned team.
  • Identify, respond to faults & alerts in Incident Management tool and manage escalation through to resolution.
  • Generate and publish operational reports as requested by the management.
  • Maintain Knowledge Base and Standard Operation Procedures documents and ensure that all documents are kept up to date.
  • Perform Failover, Back up & Restoration activities in coordination with technical teams as a part of ISO20000 framework.
  • Facilitate technical teams in the execution of network projects.
  • Train and mentor NOC team members.
  • Address potential escalations and take effective measures to prevent recurrence.
  • Coordinate with technical teams in incident resolution.
  • Perform integration check of server backup.
  • Work with telecom service provider to resolve WAN / Internet link issues.
  • Coordinate with vendor to fine tune / optimize alerts in Network Monitoring System.
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