DohaDuties and Responsibilities : Facilitate positive proactive working relationships with customers and internal resources.
Provides technical support to customers, answering complex questions on function and usage of product via the telephone and / or Internet.
Serves as primary liaison between company and client. May travel to client sites on occasion.Demonstrate superior customer service as measured by our customers.
Work on our product’s monitoring tools and provide a status report on a regular base.Perform QA functions for any issue resolution from support calls.
Create datasets to analyze and recreate issues reported by customers.Diagnose the reported issue from customers if it is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
Track and thoroughly document all customer issues in our ticketing system.Conveys customer feedback to product development staff.
Possesses thorough knowledge of company’s products used by customers. Operates under moderate supervision.Keeps customer informed of how and when issues are resolvedInvolved in any additional follow up, testing and troubleshootingResponsible for appropriate referral to other departments and quality assurance areasInstallation and implementation of software, and assuring client timelines and requirements are met.
Work with IT Help Desk and Network Operations staff to determine and resolve client problems relating to software configuration.
Evaluating and thoroughly testing the software before Go-Live.Provide onsite support on application Go-LiveConduct onsite training session to ensure clients are able to fully utilize full functionality of the software.
Performing upgrades to ensure software stability.Collaborating with vendor support services to resolve technical problems.
Following the company rules and regulations while implementing projects as per the documented agreements and policies of the same.
Maintain professional image at all time to clients
Attend integration meetings with other parties to understand integration requirements, create technical specification and interface requirements, and write functional & technical design documentation.
Design and develop system-to-system integration interfaces, data flows, APIs, plugins andmiddlewareSkills and Requirements : Bachelor’s Degree in Computer Science or equivalent degree preferredMust have 5+ years hands-
on experience in software project implementation (.Net technologies)Exceptional customer relationship skills, technical troubleshooting skills, team-
focused,detail- oriented, efficient organization.Understanding of the software development lifecycle (SDLC) as you will be interacting withvarious developers, analysts and project managers.
Experience of SQL programming (preferably MS SQL Server).Excellent written and oral communication skills.Excellent command of English with analytical and problem-
solving.Desired Competencies : Healthcare IT especially in hospital pharmacy informaticsHL7 messaging standardRecent customer service experiencePossesses strong attention to detail, time management skills and the ability to multitask in afast paced, demanding environment.
Efficient with mobility technics.Job Type : Full-time