Service Management Analyst
Access Automation Private Limited
Doha, Qatar
منذ 5 يوم
source :
  • Support continuous improvementand organization development activities
  • Coordinate changes with operations, including directingthe change management process and executing Change Boardmeetings
  • Prepare data and coordinateGovernance meetings
  • In charge of notificationprocess for incidents
  • Assessment and selectionof incidents that should be addressed in problem managementprocess
  • Implement problem management processwith contract teams, including preparing for and conducting postincident review meetings
  • Review and analyzesatisfaction surveys; summarize findings; work with contractservice delivery team leads to determine remedialactions
  • Drive first draft of client facing andinternal reports to final approval
  • Amendmetric gap and trending analysis based on client accountknowledge
  • بلغ عن هذه الوظيفة

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