Food & Beverage Supervisor - Wyndham Doha West Bay
Wyndham Hotels & Resorts
Doha, Ad Dawhah, Qatar
منذ 2 يوم

The Food & Beverage Supervisor will contribute to the performance of the hotel by supervising F&B team members in the designated sections and serving customers to ensure their needs are met with high quality service in a timely manner.

The F&B Supervisor is responsible for ensuring smooth day-to-day restaurant operations as per the restaurant set standards and procedures.

KEY RESPONSIBILITIES General duties

  • Participates in achieving the organization’s goals, the set targets of the outlet and ensure proper implementation of the SOP.
  • Ensures that checklists, requisitions and proper opening and closing functions are being completed each shift.
  • Ensures that all steps of services as outlines in training materials are being followed on a daily basis.
  • Ensures that all standards and restaurant cash handling procedures are met.
  • Ensures all daily and monthly reports are detailed and submitted in a timely matter.
  • Assists the F&B manager / F&B Director in planning and setting up special meetings and events.
  • Communication & interaction

  • Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
  • Communicates with guests and team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Solicits feedback from guests concerning the service and food & beverage offerings in the outlet.
  • Does 121 training on service standards and quality on a regular interval or in case the need shows it
  • Conducts, upon need, briefings and monthly meeting for the assigned team members.
  • Customer satisfaction

  • Greets customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction.
  • Proposes new, creative and sound alternatives to improve customer satisfaction.
  • Handles customer’s complaints appropriately while ensuring continuous client satisfaction.
  • Overviews the food and beverage preparation and presentation process before serving to meet customer satisfaction.
  • Training & Development

  • Conducts effective induction and orientation sessions.
  • Identifies and assesses future and current training needs.
  • Draws an overall or individualized training and development plan.
  • Monitors and evaluates the trainers and the training program’s effectiveness and success.
  • Teamwork
  • Commercial Understanding
  • Initiative
  • Cultural Awareness
  • Developing and Motivating Others
  • Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s WeCom service culture to be responsive, respectful and deliver a great experience.

    Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.

    At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.

    I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.

    EXPERIENCE, CERTIFICATION & EDUCATION

  • Technical Degree in Food and Beverage or Hospitality Management
  • 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
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