The Food & Beverage Supervisor will contribute to the performance of the hotel by supervising F&B team members in the designated sections and serving customers to ensure their needs are met with high quality service in a timely manner.
The F&B Supervisor is responsible for ensuring smooth day-to-day restaurant operations as per the restaurant set standards and procedures.
KEY RESPONSIBILITIES General duties
Participates in achieving the organization’s goals, the set targets of the outlet and ensure proper implementation of the SOP.
Ensures that checklists, requisitions and proper opening and closing functions are being completed each shift.
Ensures that all steps of services as outlines in training materials are being followed on a daily basis.
Ensures that all standards and restaurant cash handling procedures are met.
Ensures all daily and monthly reports are detailed and submitted in a timely matter.
Assists the F&B manager / F&B Director in planning and setting up special meetings and events.
Communication & interaction
Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
Communicates with guests and team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Solicits feedback from guests concerning the service and food & beverage offerings in the outlet.
Does 121 training on service standards and quality on a regular interval or in case the need shows it
Conducts, upon need, briefings and monthly meeting for the assigned team members.
Greets customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction.
Proposes new, creative and sound alternatives to improve customer satisfaction.
Handles customer’s complaints appropriately while ensuring continuous client satisfaction.
Overviews the food and beverage preparation and presentation process before serving to meet customer satisfaction.
Training & Development
Conducts effective induction and orientation sessions.
Identifies and assesses future and current training needs.
Draws an overall or individualized training and development plan.
Monitors and evaluates the trainers and the training program’s effectiveness and success.
Developing and Motivating Others
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s WeCom service culture to be responsive, respectful and deliver a great experience.
Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.
At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.
EXPERIENCE, CERTIFICATION & EDUCATION
Technical Degree in Food and Beverage or Hospitality Management
3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role