Reservation & Ticketing Learning Specialist
Qatar Duty Free
Doha, Qatar
منذ 1 يوم

About the role

Talent Development is looking for a Learning Specialist in the Reservations and Ticketing field who will be responsible for developing and facilitating group training and instructional programs, covering a wide range of process and system development areas in accordance with an agreed training plan.

He / She will ensure that people are equipped with the required behavioral knowledge and skills to support the business in achieving its objectives. If selected, you will

  • Identify training needs; plan and propose development programmes for QR staff. Perform on the job training on site with the employees to enhance learning.
  • Implement the effectiveness and efficiency of learning by delivering programs to align with 70 : 20 : 10 principles.
  • Support the management in developing skills to ensure employees mature and adapt in an ever changing business environment.
  • Evaluate, amend and revise programmes as necessary, in order to adapt to the changes that occur in the work environment.
  • Deliver system based Train the Trainer program to facilitate training for local stations that will provide the necessary skills to handle the flights confidently.
  • Responsible to train staff in Doha and across the network in a variety of technical programs such as Passenger Tariff, Amadeus Reservations and Ticketing, and Fares and Ticketing Workshops.
  • Support Commercial business unit in testing new developments and system enhancements
  • Organize program logistics including venue arrangements, recordkeeping and post-program follow up, in conjunction with the Talent Development coordinators
  • Provide a high quality of training that meets or exceeds training defined by Qatar Airways to its employees and subsidiaries
  • Facilitate training programs to a world class standard, using adult-learning and learner focused techniques.
  • Utilize coaching techniques to improve employee performance based upon an agreed action plan.
  • Initiate new trainings based on prior experiences and needs analysis.
  • Represent QR at the IATA Reservations, Ticketing working group and Accredited Training Centre to generate revenue for Qatar Airways by selecting and designing training for external participants.
  • Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

    You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

    You have the chance to be a part of our future, and build the life you want while being part of an international community.

    Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

    Together, everything is possible Qualifications About you : The successful candidate will have the following qualifications :

  • Relevant Bachelor's degree or equivalent
  • IATA or equivalent training on Fares and Tariffs
  • Experience in delivering training.
  • Hands-on experience with Global Distribution System- Amadeus Fare Calculations
  • Train the Trainers Certification
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