Call Center Agent - Abdullah Abdulghani & Bros.Co. (AAB)
Gulf Jobs
Doha, Qatar
منذ 4 يوم
source : Explore Jobs Qa

Job Description

To provide excellent Customer Service through telephone interaction and conducting Customer Satisfaction Surveys. To handle and resolve customer concerns and enquiries in a respectful, courteous and polite manner and to ensure that AAB customers remain satisfied.

  • Adheres to company policies & procedures.
  • Handles Inquiries, Requests, Sales and Service Campaigns and
  • Complaints received via Inbound and Outbound Call
  • Conducts Customer Satisfaction surveys for Sales, Service, Certified Pre-owned Vehicles, Parts, Fleet, Rent a Car and HED
  • Contacts Recall Customers
  • Creates, follows-up, and escalates Requests, Inquiries and Cases to different Departments
  • To document important information that transpired during the call.
  • Update customer data in SAP.
  • Maintain or Exceed the Target for Call Quality
  • Maintain or Exceed the Target for Total Number of Surveys done
  • Support the CRM Department with all activities as and when required by management
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