Customer Team Head
About Customer Operations
Our Customer Operations (CO) organization is the primary interface with communication service providers. The CO organization has a comprehensive global presence and is active in approximately 120 countries.
Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets.
This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.
Account & Cust. Relationship Mgmt-CSP comprises the creation and development of
profitable relations with customers (incl. multi-geographic customerbusinesses) or new businesses through direct customer interface for a profiledcustomer base by implementing a strategy for a specified customer account,products, services, or solutions.
Contains management of customer interactionsand driving of sales for Nokia's offering. Covers creation of sales channels togrow new businesses in completely new prospects / markets and / or existingaccounts targeting new revenue streams.
Contains conduction of end-to-endbusiness management (sales and delivery) for all customers and opportunitieswithin the responsible scope.
The Customer Team Head leads and grows (i) business with independent customer(s) and local affiliates of international customers on operational level, (ii) business with a specific customer or cluster of customers within a geographical area, or (iii) worldwide business with a customer having global or significant cross country market presence.
Owns the customer relationship and is responsible for relationship strategy and coordination of Nokia's contacts with the customer.
Accountable for running the business in top line sales generation, P&L contribution, cash, assets, etc. for customer(s) in creating opportunities, winning deals, and project execution.
Job Key Tasks & Responsibilities
Job Responsibilities & Competencies
Financial acumen (for non-financial professionals)
Market / Business / Competitor intelligence
Builds Effective Team
Customer Relationship Management
Develop Sales Opportunities
Account and opportunity planning
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