Social Media Agent for Call Center
Doha Qatar
1d ago
source : HireeJobsGulf

Overview Customer Service Representatives to provide superior customer services to all customers on the digital platform like Facebook Twitter Live Chat Instagram etc Customers Agent check Social Media networks at all time if it is complaint and was not resolved immediately takes it offline and obtain customer details and contact number Guide customers on available Ooredoo product and services packages value added servicesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure proper recording and closure of all issues Research diagnose troubleshoot and identify solutions to resolve customer issues Agent to followup and check complaint status with the concerned department by emails Communicate in a helpful and friendly manner with every customer over the telephonelog in customer queries in Ooredoo provide Applications and resolve customer complaints in frontline itself or escalate to concerned dept Business orientation Encourage healthy relationship between customers and Ooredoo to enhance customer satisfaction Communicating negotiating influencing Participate in regular workgroup meetings and training workshops Provide support to other staff members when required Behaving in professional way

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Application form