We want you to exceed our client’s expectations and to do this in a distinctive way whilst taking your cross functional colleagues on the journey.
We believe people work best when they are using their strengths so we will work out what you need to achieve but you influence the way you do it.
What you will be doing :
As an Account Manager you will be responsible for developing client relationships with a named client as part of our proprietary loyalty solution.
Your primary area of responsibility will be to manage the loyalty programme for one of our proprietary clients - a leading grocery / hypermarket chain
In your role as part of the Client Servicing team, you will work closely with the client as the primary / single point of contact for Aimia.
Your key responsibilities include working closely with Aimia loyalty design team to support the design of the loyalty programme followed by programme launch and subsequently day to day programme management.
You will work closely with the client to develop a good understanding of their business, thus helping you to identify revenue opportunities for Aimia from existing / new products and services from Aimia’s vast global portfolio.
Qualified candidates will have previous client or agency side marketing management experience and be able to hit the ground running in a fast-paced environment.
Manage the overall account including : project management, staff training, retail visibility, marketing plans, budgeting, and quarterly reviews with client.
Maintains close liaison across Aimia team Marketing, Insights and Operations to ensure internal programme plans / processes match client validated plans, resulting in delivery of programme results to meet client and Aimia business results.
Work with the Account Director and relevant client teams to develop and deliver programme elements :
Developing and implementing a Marketing calendar
Marcoms activity : briefing and management of delivery : email and SMS, website updates, launches and promotions
Develop, recommend and manage campaigns to increase customer satisfaction and loyalty.
Analytics : working closely with Analytics team to identify data insights, performance of initiatives and strategies including on-
going review of campaigns and trends
New initiatives and developments including co-ordinating quarterly and annual reviews
Coordinate with key business partners to evolve existing relationships and introduce new customer programs and initiatives that support strategic objectives
Be a loyalty expert with clients to drive the loyalty agenda.
Actively participate in the joint business planning process with the client; support the combined client and Aimia team in planning, delivering and evaluating an annual plan to drive customer loyalty communications, in store marketing, events, rewards propositions, digital propositions.
Ensure client is fully engaged and buys in to the value that Aimia delivers to their business.
Reporting to the business key business drivers and account status, highlighting and quantifying potential risks and opportunities.
Producing solutions where appropriate.
Develop enthusiasm and momentum behind client initiatives by acting as a virtual team leader across departments to ensure that client expectations and requirements are clearly understood and deliverables are met.
Build relationships with the client team and maintain overall satisfaction and retention of client.
Support client contract renewals including preparing internal renewal proposals for approval.
What we would like you to have :
5+ years related experience in working for an Agency or client side in a similar role in B2C loyalty marketing ideally in retail sector.
Other loyalty program experience considered.
Loyalty experience must cover all areas of programme set up and design : including strategy, creative and operational understanding and expertise
Experience working with or understanding of emerging digital technology, email, communications and social media.
Strong enthusiasm and knowledge of loyalty programs and CRM
A creative mind and a strong focus on delivery for clients
Passionate about long term customer relationships with a strong customer centric focus
Exhibit strong results oriented behaviour
Excellent organisational, analytical, interpersonal, presentation and communication skills
Proven track record in building long-term client relationships and managing stakeholders (internal & external)
Excellent communication skills with clarity of expression and a persuasive / engaging style.
Experience working with data.
Highly proactive with a can-do attitude
Advanced use of Microsoft Excel and Power Point
The ability to work with small teams from different specialisms in a project based environment
Fluent in English and preferably Arabic
Why would you not take the role?
We have demanding clients that expect a high level of financial returns, execution proficiency and support in managing and delivering the loyalty objectives in an environment with speed and accuracy, therefore the pressure to deliver is high and unabating.
If you’re not excited by challenge, opportunity or stretching yourself to deliver against an ambitious business strategy that centres on growth and innovation.