Mozambique Recruitment Event - Customer Services Agent - Contact Centre
Qatar Airways
Middle East, Qatar, Doha
منذ 12 يوم

About Your Job :

Qatar Airways is looking for German Speaking Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Center located in Doha.

As a Customer Service Agent you will deliver service excellence to Qatar Airways customers via telephone, email and fax.

You will need to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.

  • Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage;
  • issuance / re-issuance of tickets; and processing any refunds.

    About You :

    Fresh graduate with hospitality background are welcome, as well as candidates with work experience in the field of customer service, hotel and travel industry.

    experience is an advantage but not a must. If you are high school educated then you should have a minimum of 2 years experience in customer services in an airline / travel industry or other work area with a hospitality focus.

    You are warm, cheerful, interactive, service oriented, can handle pressure and can generously be patient to deal with different passengers coming from different walks of life.

    You have pleasing personality and possess excellent German & English communication. The role requires you to work on shift.

    Important Notes :

    Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident to reportfraud qatarairways.com.qa

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