About Your Job :
Qatar Airways Holidays currently have an exciting opening for an Qatar Airways Holidays , which be a vital strategic role within the leadership team of the organization.
In this role you will be responsible for the operational management of Qatar Airways Holidays in Qatar and outstations covering sales, financial, operational efficiency, staff performance matters and to analyse, develop and implement new operational improvements and new services.
As an Operations Manager, you'll manage relationships with a variety of clients and stakeholders. You'll be self-motivated, able to multi-
task in a fast-paced and sometimes ambiguous environment, and sales-focused with the ability to expand client relationships.
You'll act as an advisor and consultant, as well as a client advocate within Qatar Airways Holidays. Above all, as a member of management team you are expected to take a lead in driving the strategic plans for your team and take interim responsibility for measuring and tracking department performance and efficiency against key performance indicators and identifying any areas for improvement.
Focusing on continuous improvement and high levels of quality, performance and productivity you will implement new skills, processes and techniques aimed at operational excellence.
As a representative of the Qatar Airways brand, you will be an ambassador of our Qatar Airways Values, systems, processes and policies.
This role demands a high level of energy, intelligence and style. In addition you major responsibilities would be : -
Responsibilities : -
About You :
you must have minimum 7 years of job related experience in customer relations roles, preferably in the travel / airline industry within CRM environment, with track record of implementing change.
The role requires a high proactive, timely approach to problem resolution, including progress action with internal departments.
You must have strong communication, leadership, analytical and IT skills. We seek individuals who have a strong customer service ethic, empathy with a diverse and challenging set of customer requirements and a belief that service recovery and customer retention are essential to the success of the business.
You will be working in a multi-cultural environment and need to be able to delegate work, set clear direction for your team and manage workflow of both internal and external processes.
Exemplary customer relationship management ability and commercial and service delivery skills are key attributes in this role.