Job no : 508868Employment type Full timeProperty / Office : Mandarin Oriental, DohaLocation : Doha, QatarDepartment : Non-Management (Entry), Food & BeverageMandarin Oriental Hotel GroupMandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm.
Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Mandarin Oriental, DohaMandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design.
Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.
Main ResponsibilitiesTake reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place and reconfirm all reservations by phone or email.
Schedule all reservations and planned seating arrangements with management prior to service period.Professionally provide alternative dining options if Aqua and Mosaic are fully booked or offer the guest a seat until a table is ready and keep them updated.
Welcome and escorts patrons with the overall objective to delight and satisfy each and every guest.Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the outlet manager.
Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.
Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.
RequirementsHigh School qualification or equivalent is preferred.Degree or Higher National Diploma in Hospitality / Hotel / Business Management is preferred.
Experience as Hostess in a high volume restaurant with highest levels of service is preferred.A minimum of 1 year of experience working as Hostess.
Very good verbal and written communication skills in English.If you are interested in joining our team apply today!Advertised : 06 Sep 2020 Arab Standard TimeApplications close :