Duty/Night Manager
Wyndham Hotels & Resorts
West Bay Doha, QA
منذ 4 يوم

Job Summary

The Duty / Night Manager is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are professionally accommodated.

The Night Manager will provide the management team with accurate and reliable information needed to make effective operational decisions.

The Night Manager will represent management overnight.

Main tasks

  • Act as a duty manager during night shift ensuring a smooth operation of the hotel while ensuring guest satisfaction.
  • Investigate and handle complaints, disturbances, emergencies, special guest requests etc.
  • Work in conjunction with hotel security officers to respond to disturbances in guest rooms, medical emergencies, undesirable guests and including overall safety and security throughout the hotel.
  • Patrol in cooperation with security staff hotel grounds, guest corridors, outside and back of house area and take immediate action if anything unusual occurs.
  • Perform all Front Desk duties if required and assist all Front Office sections during night shift as well as take reservations.
  • Ensure accuracy of all numbers reported including statistics.
  • Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts.
  • Perform daily, weekly, monthly and annual data processing system functions as required.
  • Assist the Night Auditor if required and perform full night audit procedure during the Night Auditor’s absence; ensuring all reports are produced correctly.
  • Other Duties

  • Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.
  • Monitor and prepare Night Audit reports in accordance with Wyndham’s requirements meeting various due dates and deadlines, i.e.
  • Prepare, copy, and distribute reports for management as required ensuring accuracy.
  • Ensure maximum room occupancy within agreed overbooking policy.
  • Up sell room during high / busy dates to maximize revenue.
  • Work very closely with the Housekeeping department, getting all updates about room’s status, inform about last minute VIPs and priority rooms etc.
  • Ensure all guest service areas including lobby are clean and safe.
  • Make sure all of the hotel surrounding areas are clean and safe and ensure the security of guests.
  • Keep a close communication with the Front Office Manager reporting about all issues and incidents happened during the night.
  • SKILLS & COMPETENCIES

  • Excellent overall Guest Services and interpersonal skills
  • Excellent leadership, organizational and motivational skills
  • Excellent overall written / verbal communication and time management skills
  • Must be able to effectively coordinate and manage the staff level activities
  • High command of professionalism with pleasant grooming and personality
  • Flexible regarding working schedule including weekends and public holidays
  • EXPERIENCE, CERTIFICATION & EDUCATION

  • At least 4 years’ experience in 4 star hotel industry
  • At least 1 year experience in same or similar role
  • University degree
  • English required, any additional language is an advantage
  • Preferably holder of first aid certificate
  • Knowledgeable about local law, safety and security standards and procedures
  • Candidates based in Doha are preferred.
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