Manager on Duty
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha, QA
1d ago
source : HireeJobsGulf

Posting Date Mar 26 2022 Job Number 22048149 Job Category Rooms Guest Services Operations Location JW Marriott Marquis City Center Doha Conference Centre Street West Bay Doha Qatar Qatar VIEW ON MAP Brand Marriott Hotels Resorts Schedule FullTime Relocation N Position Type Management Located Remotely N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels Marriott Hotels Marriott International s flagship brand with more than 500 global locations is advancing the art of hosting so that our guests can travel brilliantly As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and wellcrafted details With your skills and imagination together we will innovate and reinvent the future of travel JW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy It s as simple as that Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy a true camaraderie with a diverse group of coworkers JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations ensuring that the highest levels of hospitality and service are provided Represents property management in resolving any guest or property related situation Manages the flow of questions and directs guests within the lobby Serves as Guest Relations Manager and handles the tracking of service issues CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional area OR 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional area CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property Communicates any variations to the established norms to the appropriate department in a timely manner Sends copy of MOD report to all departments on a daily basis Strives to improve service performance Ensures compliance with all policies standards and procedures Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Supporting Profitability Goals Understands and complies with loss prevention policies and procedures Reviews staffing levels to ensure that guest service operational needs and financial objectives are met Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement Managing the Guest Experience Intervenes in any guest associate situation as needed to insure the integrity of the property is maintained guest satisfaction is achieved and associate well being is preserved Empowers associates to provide excellent customer service Provides immediate assistance to guests as requested Serves as a leader in displaying outstanding hospitality skills Sets a positive example for guest relations Responds to and handles guest problems and complaints Ensures associates understand customer service expectations and parameters Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product service levels and overall satisfaction Participates in the development and implementation of corrective action plans to improve guest satisfaction Records guest issues in the guest response tracking system Assisting Human Resources Activities Participates as needed in the investigation of associate and guest accidents Observes service behaviors of associates and providing feedback to individuals Conducts regular inspection tours of the entire facility for appearance safety staffing security and maintenance Celebrates successes and publicly recognizes the contributions of team members Ensures associates are crosstrained to support successfully daily operations Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPS and support the Peer Review Process Understands and if necessary implements all emergency plans including accident death elevator thefts vicious crimes bombs fire etc Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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