To perform allfinancial transactions in risk free manner while maintaining the set servicestandards at all times.
Ensure adherence topolicies and processes whilst trying to minimize operational losses.
To handle branchrelated counter transactions and replace CSM during his / her absence.
Key Result Areas
Process all countertransactions accurately and swiftly and in accordance with the laid downprocedures.
Strive towardsreducing wait time and serve time by efficient processing of all transactions.
Strive towardsmanaging customer expectation for each interaction.
Ensure zero risk ofcash differences by diligently, accurately and attentively processing all cashtransactions as well as ensuring accurate delivery of cash to customers at alltimes.
Ensure accuratedelivery / receipt of cash to / from customers at all times.
Be vigilant and alerton any possible frauds and risks.
Provide continuousfeedback and seek guidance and assistance and approval from direct supervisoron any irregular / or suspicious transaction.
Adhere to transactionslimits, override approval and call back processes at the counter.
Errors freetransactional report checking.
Investigate thoroughlyany differences in balancing and reconciliation of cash and other securityitems by following the standard process of checking / scrutiny / investigation.
Adhere to all policiesand processes to ensure an acceptable risk rating of the counter area by Audit.
Assist CSM in handlingday to day transactional and branch related activities.
Endeavor to reducecustomer wait time and serve time by efficient and risk free processing of allcounter related transactions at the branch.
Ensure effective andtimely implementation of changes / modifications to the processes and policiesmade by centralized support units.
Ensure custodianshipof all security items related to counter transactions.
Knowledge, Skills and Experience
In depth knowledge of counter related and dependent processes.
Basic accounting and reporting knowledge.
Must possess good customer service and interpersonal skills.
Ability to handle pressure.
Should be detail oriented, quick with numbers, very vigilant.
Ability to handle routine work with the same enthusiasm and vigor.
Processes related to financial transactions.
Possess good communication and interpersonal skills.
University graduate with 3-4 years of experience in handling cash related function.
Apr 9, 2019
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