Interact with customers and salesrepresentatives to gain firsthand familiarity of customer needsplus product applications.
Review salesnetwork design to verify customer’s requirements arecompletely supported through BHN provided service.
Evaluate customer support issues as well as maintain toplevel positive perception by customers pertinent to organizationsupport structure.
Provide necessarysuggestions on proactive basis to steadily assist positiveinterpretation.
Prepare technical samples,designs along with presentations to provide supportive technicaldata retort to customer requests.
Manageentire communications with client technical departments regularlyas requested by customer.
Maintain customerassistance reference guidelines for client contact as well assupport information.
Review quarterly with allallotted customers to revise service levels as well as openissues.
Provide clients with status of entireopen requests for service improvements and changes.
Develop liaison for clients during network outages aswell as event affecting customer’s networks.
Provide entire company information for every customeroutages.
Contribute to sustainabilityrequirements of every network design being sustained.
Participate in sales support related conferences, tradeshows, workshops plus meetings to update on current informationplus developments in industry.
Prepare complexreports as well as documents.
Presenttechnical assistance to Tier I, II as well as operationalsupport.