PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE Possesses strong interpersonal skills and ability to communicate in second language Ascertains and addresses guest colleague needs Focuses on service with an eye for detail and an approachable attitude Works well under pressure analyses and resolves problems exercises good judgment and with a high degree of professionalism High level of integrity enthusiasm dedication and support for continuous improvement Must be a selfstarter coach mentor who can inspire the team to perform their best Flexible management style to meet challenge of a changing work environment Prioritizes and organizes work assignments and delegates work effectively Selfmotivates and shows good initiative in a dynamic environment Ensures security and confidentiality of guest and hotel information Possesses good computer and property management system skills Embraces and responds to change effectively Obtains strong local market knowledge Understands international luxury travelers and their needs International level of quality and nonhotel experience a plus Strong understanding of cultural nuisances in dealing with local and Middle Eastern guests