Helpdesk Agent
Doha, Qatar
منذ 1 يوم
source :
  • Improve information sharing anddecrease team stress by building teamwork.
  • Build analysts’ skills and meet skillrequirements by coordinating with higher level agents andManagement.
  • Accomplish agent skill buildingthrough training and coaching.
  • Handle workrequests to ensure quality work during non-phone time or whenDealer Help Desk has low call volume.
  • AnalyzeDealer Help Desk metrics and execute actions to experiencecontinuous improvement by coordinating with Management.
  • Develop, document and oversee Dealer Help Desk processesfor soundness and integrity.
  • Ensure followingof processes and implement new process.
  • Enhance customer service satisfaction through calls,reporting and visits to foster customer relationships.
  • Support I Tier help desk support to staff andrepresentatives.
  • Attend analysts live callreferrals and support them technically.
  • Diagnose complex technical issues and speed problemresolution.
  • Analyze problems and contribute totechnical solutions.
  • Mentor help desk agentsand handle difficult calls successfully.
  • Enhance knowledge and operate support tools andtechnologies.
  • Determine problems, troubleshootand advice users.
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