Detailed Roles and Responsibilities : :
Assist the Practice Head and Program Manager to manage operation of projects efficiently and achieve required balance between material and manpower cost without impacting delivery quality or targets.
Ensure that the department’s business plans are met through efficient staffing that maintains agreed budgets and timelines.
Ensure the implementation of goals, objectives, policies and work standards in all the projects according to the policies, procedures and local laws and regulations.
Ensure provision of solutions to all customer business requirements through and design of innovative product solutions to improve and enhance project deliverables
Help improve business process to ensure consistent measurable results
Assist the practice head in making policies and procedures, manage human resources, allocate budgets, submit reports and maintain database for the managed services department
Ensure project is completed within pre decided budget, revenue, resourcing and timelines
Oversee the task, timelines and resources necessary to implement the project ensuring that the project stays on time and within budget
Ensure that the project members are aligned to the overall project delivery and timelines
Promote the implementation of innovative operational approaches within the team
Review team performance and capabilities based on individual projects and ensure accurate feedback for promotions and increments
Assist the program manager in team resourcing ensuring optimal utilization of the available resources
Develop revenue and billing workflows in alignment with the business strategies and policies of the managed services practices
Strategically plan, implement and administer projects and services in the managed services department
Delegate work to the project team to achieve project outcomes and profitability of the projects
Review project progress and suggest changes wherever necessary
Collaborate internally as well as externally with relevant department managers and directors with respect to coordination and progress in implementing solutions for the managed services projects.
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