Customer Care Representative
Hempel Paints Company ME
Doha Qatar
منذ 15 ساعات
source : HireeJobsGulf

You will be responsible for providing excellent customer service to all walk in customers and ensuring a smooth process flow towards delivery of goods As a Customer Care Representative your primary focus is to assure that our clients receive the delivery of the products he she requires in a reasonable time but one which meets his needs without unnecessary delay Responsibilities Follow up on Delivery Notes Invoicing on a daily basis and ensure all invoices are done in a timely manner Completing paperwork sorting and filing invoices and handling complaints To ensure that as often the first point of customer contact you answer the telephone and deals with direct sales in the most friendly can do way Youll be responsible for providing excellent service at all times and in a timely way Assure that your work is finished before you leave your desk each day with all LPO s posted and Invoices sent periodically Be a part of the Customer Care team in processing Internal and External orders follow up of Partial Orders You will liase directly with our own Sales staff on a daily basis to assure that either they or yourself communicate any problems directly to the client to avoid any delivery shocks on the expected date of delivery You will similarly liase with our Internal Supply chain area to facilitate timely deliveries at all times Update CRM and AX when required with the relevant detail Confirm with customers by email telephone or in person to provide information about products and services take orders and process them in a timely manner Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken Sending out invoices based on priority Processing abroad Sales and ensure the work cycle is complete Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments Refer unresolved customer grievances to designated departments for further investigation

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