IT Support Officer
Power International Holding
منذ 22 ساعات
source :

Job Roles & Responsibilities

Principal Accountabilities

  • Assists user indiagnosing and resolving issue related to hard ware and softwareand other related IT concerns such as configuration andinstallation of server.
  • Additional JobRoles & Responsibilities

  • Assists user indiagnosing, resolving, and documenting hardware and softwareproblems timely and accurately.
  • Achieves internalSLA's for support
  • Perform system backups andrecovery on timely basis.
  • Performs on-site analyze,diagnosis, and resolution of complex computer problems for avariety of end users and recommend and implement correctivehardware and software solutions, including off-site repairs
  • Assists with Server installations and setups as well asresolution of server end problems.
  • Assists with theadministration of Client end Installations.
  • Assistsin network connectivity troubleshooting and firewallmaintenance
  • Installs Complex Software for DesktopManagement. This includes Asset Management, Antivirus and Spamfiltering software, Desktop Maintenance.
  • Configuresand installs personal computer software packages, softwareupgrades, PC Support, Operating System upgrades andmaintenance.
  • Identifies and corrects operationalproblems on employee computers systems.
  • Updatetickets using Service Desk application based on the SLA andSOP
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