Customer Success Executive
Red Castle
Qatar,Doha,Doha
منذ 1 يوم
source : drjobs.ae
  • Deeply understands the customerbusiness goals, environment, pain points and operationalmaturity.
  • Build and nurture strong customerexecutive relationships to develop a holistic and deep view ofimmediate needs and current programs.
  • Help thecustomer accelerate through the value lifecycle to realize theirexpected outcomes.
  • Provide customer insightsbased on strong knowledge of best practices for architecture,implementation, adoption & migrations.
  • Post-sales orchestration of all company wide and partnerresources (People and assets like, Accelerators, ATX, etc.) toprovide a unified path to Customer Success.
  • Develop and deliver Quarterly Success Review
  • Ensure the strategy and direction is integrated withinthe overall account team goals
  • Implement SuccessStrategy across the account leveraging partners asappropriate.

  • Represent the organization at thehighest levels within their customers.
  • Advocate innovation and effectively lead throughchange
  • Serve as the lead spokesperson andambassador for Customer success.
  • Usequantitative and qualitative analysis to drive operationalexcellence in customer and / or partner engagement
  • Provide detailed and documented requirements to crossfunctional teams that improve the impact of the customerexperience
  • Provide bi-weekly metric reportsincluding integrated results across routes to market
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