Scope and Objectives
This position is concerned with being responsible for serving food & beverage to the guest according to the service rules, policy, procedure & etiquette, in line with our motto.
Food and Beverage Mission Statement
Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market.
We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.
Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life.
Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.
Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations.
It is our responsibility and commitment to give back to the community by being a true heartist Ambassador
Gracious with people, ruthless with standards and hungry for more.
Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.
Motivator & Proactive
Positive attitude and well-spoken
Commitment to professional values
Thinking out of the box
Key role and responsibilities
Create new ideas of beverage concepts under the leadership of head mixologist
Ensure smooth running bar operation with high level of skilled in creating alcoholic and non-alcoholic beverages to all guests
Follow beverage training program for each concept
Administer purchasing and receiving alcoholic and non-alcoholic beverages
Exceed guest satisfaction by knowing preferences and update profiles
Maintain detailed knowledge of the restaurant menu & daily specials at all times
To be familiar with the beverage service including glasses used and appropriates garnishes
Following up financial, LQA, TrustYou and Forbes targets on a daily basis
Anticipate and service of guests' requirements at all times
Keep ahead of industry trends, create and implement new revolutionary standards
Following up daily financial targets of area / division
Use opening and closing checklist to ensure smooth opening and closing of the venue
Serve and clear food and beverage items in an unobtrusive and professional manner
Present menus in a proactive manner
To feel empowered and accountable within the work place
Keep manager on duty updated of any guest feedback so they can update the Glitch Report
Maintains the HACCP & FIFO standards as required by the regional governing body
Follow Hotel Evacuation Policy in case of an Emergency
Attend all necessary briefings and training sessions as instructed by the Manager
Handle financial procedures according to guidelines set by the finance department
Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
All issues and negative guest feedbacks needs to be properly reported on glitch system
Follow care program at all times, and report issues through the system to maintenance
Ensure all hotel property and facilities are maintained an in an optimal working order
Assist with collecting information for the monthly P&L review
Records and reports Glitch incidents with integrity and transparency
He / she is responsible in linking all facets of service, cuisine and entertainment
In charge of training, grooming.
All hotel standards to be exceeded at all times
Talent & Culture
The hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary.
The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position.
This job description does not constitute a written or implied contract of employment.
I commit to the above requirements of my position and will strive to demonstrate Our Values in my daily work and confirm I am able to perform the essential function of the role as identified.