Detects, anticipate and provides regularfeedback on customers' needs, markets trends andcompetitors activities affecting the market
Greets customers, offers assistance and serves them toensure their needs and complaints are answered promptly withquality and customer service standards creating customer loyaltyand portfolio.
Ensures a smooth and efficientreceiving process of items / shipments as well as monitor all kind ofinventory activities such as cycle counts and stock movementsincluding transfers between shops,transfers to / from warehouse,damaged items, etc.
Analyzes hourly / daily / weeklysales performance and monitor selling items in order to identifyreplenishment needs, place accurate orders, meets stock performanceobjectives and maximizes sales and sellout
Prepares staff schedules based on budgeted hours and / orvisitors' traffic, daily sales targets, events,operationalneeds (including shipments, stock count, sale, etc.
as well asensure the effective communication of sales plans and sets dailyand hourly targets to the Shop / Department team
conducts daily Japanese meetings tokeep the staff informed and engaged
Keeps track,logs, and updates all commercial and operational information aswell as various requests on the provided platforms in accurate andtimely manner
Manages annual allocated budget bymonitoring expenditure up to set limits, optimizing andreducingcosts where possible and reporting variances versusbudget
Oversees the shop's image andensures its compliance with the brand’s standards,verifies and follows up on the cleanliness, display, andmaintenance of the shop and its facilities
Developing and MotivatingOthers
Driving andAchieving results